Terms and Conditions

COMPANY INFORMATION

Name: J P Gregory Pty Ltd t/as The Red Decker Company

ABN: 31 127 457 087

CURRENCY

All ticket prices are in Australian dollars (AUD) and include GST (Goods and Services Tax) and are subject to change without notice.

CANCELLATION POLICY

Your Hop-On Hop-Off City Loop ticket can be used on any day and any date for up to 6 months from the intended date of travel. Due to limited capacity and set tour times for our City Loop + Cascade Brewery and City Loop + Mt Wellington tours, you will need to select a specific date and time. If you need to change the date or time of your tour, as long as it is more than 24 hours prior to your tour departure, please contact us by phone on 03 6236 9116 or email bookings@reddecker.com.au to alter your booking, subject to availability.

REFUND POLICY

For all tour and ticket types, cancellations made within 7 days of the selected travel date incur a 100% cancellation fee. Refunds are issued for cancellations made with more than 7 days’ notice of the selected travel date and incur an administration charge of 30% of the total booking amount. We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.

ONLINE BOOKINGS

Once completed, you’ll receive a booking confirmation by email. Simply show your driver a copy of your booking confirmation (printed or electronic) when boarding the bus.

LINKS TO OTHER WEBSITES

This website contains links to other websites that are associated with the products and services that we provide. Red Decker is not responsible for the privacy policies or content of any third party sites.

GENERAL

Red Decker is committed to providing exceptional customer service and quality products. We endeavour to make sure that all tours listed on this website are currently in operation and pricing is true and correct.

Red Decker drivers are responsible for the safe operation of the vehicle as their primary focus. They are not responsible for the behaviour and safety of children when not accompanied by a parent or guardian.

Food and beverages are not to be consumed onboard any Red Decker vehicle.

Alcohol, smoking and illicit drugs are not permitted onboard any Red Decker vehicle.

Red Decker reserve the right to eject any passengers behaving in an inappropriate, offensive, intoxicated or destructive manner from the vehicle or stop the vehicle until the situation is resolved.

Passengers are responsible for any damage caused to Red Decker vehicles as a direct result of their actions, e.g. vandalism and breakage of interior or exterior fittings.

Red Decker is not responsible for any property left onboard Red Decker vehicles. Vehicles are inspected daily for lost property. Lost property is stored for a minimum of 48 hours. After this time, Red Decker reserves the right to destroy any lost property.

PRIVACY POLICY

Red Decker is committed to the privacy of our existing and prospective customers. This privacy statement provides information about the personal information that Red Decker collects, and the ways in which it is used.

Red Decker will only collect personal information when freely provided by you that will allow us to operate our business in order to provide you with the products available on this website. Such information may include your name, email address, mailing address and phone number.

Your personal information is used by Red Decker to identify your online booking, to respond to any questions surrounding your travel requirements or to send you brochures and other information related to the product/s that you have purchased.

Red Decker will take reasonable measures to protect the personal information voluntarily provided by you. This includes precautions to prevent the loss, misuse or alteration of your personal information.

At any time, Red Decker will not sell, rent or trade any personal information voluntarily provided by you to any third party. Your information will only be used by us.

Red Decker may update this privacy policy by posting a new version on this website.

If you have any questions regarding our Privacy Policy, please contact us by phone on 03 6236 9116 or email bookings@reddecker.com.au.